Privacy Policy

1. Introduction

Cris Bahia Comercio LTDA ("we", "our", or "us"), registered under CNPJ 46.704.297/0001-77, with its principal place of business at R. do Ouro, 678 - Loja A, Serra, Belo Horizonte - MG, 30220-000, is committed to protecting your privacy and personal data.

This Privacy Policy describes how we collect, use, store, and share your personal information in compliance with Brazil's General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018) and other applicable regulations.

2. Data We Collect

• Identification data: full name, CPF, date of birth
• Contact data: email address, phone number, physical address
• Purchase data: furniture selections, order history, room specifications, style preferences
• Delivery data: delivery address, access instructions, preferred schedule
• Assembly data: assembly service requirements, room dimensions, floor details
• Payment data: billing information processed through secure payment systems
• Fiscal data: information required for NF-e and tax compliance
• Navigation data: IP address, browser type, cookies, access logs

3. How We Use Your Data

• Processing furniture purchases and custom orders
• Coordinating delivery scheduling and logistics
• Managing assembly and installation services
• Processing exchanges, returns, and warranty claims
• Processing payments and issuing invoices (NF-e)
• Providing product recommendations based on preferences
• Sending notifications about new collections and promotions (with consent)
• Improving our product selection and customer experience
• Complying with legal and regulatory obligations

4. Legal Basis for Processing

• Consent provided by the data subject
• Performance of a contract or preliminary procedures related to a contract
• Compliance with legal or regulatory obligations
• Legitimate interests of the controller, provided fundamental rights are preserved

5. Data Sharing

• Furniture manufacturers and suppliers for product sourcing and warranty claims
• Delivery and logistics partners for order fulfillment
• Assembly service professionals for installation coordination
• Payment processors for secure transaction handling
• Technology service providers for system maintenance
• Tax authorities as required by fiscal regulations
• Government authorities when required by law

6. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Purchase records and warranty documentation are retained for the duration of applicable warranty and consumer protection periods. Transaction records and fiscal data are retained as required by tax regulations. Upon expiration, your data will be securely deleted or anonymized.

7. Your Rights

Under the LGPD, you have the following rights:

• Confirmation of the existence of data processing
• Access to your personal data
• Correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion of unnecessary or excessive data
• Portability of data to another service provider
• Deletion of data processed with your consent
• Information about entities with which your data has been shared
• Information about the possibility of denying consent and its consequences
• Revocation of consent

To exercise any of these rights, please contact us using the information in Section 10.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features may not function properly without them.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of electronic transmission or storage is completely secure.

10. Contact Information

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date.